Shipping and returns
Your satisfaction is our priority! In order to provide you with the best experience the Rose Bon Bon way, we have put in place the following shipping and return policies.
CANADIAN SHIPPING POLICY
Once the transaction is completed, our team will prepare your order for delivery. This will be sent to you within 5-10 business days. A delivery confirmation email / text message with a tracking number will be sent to you when the order has left our warehouse.
The delivery charges applicable for all orders in Canada are as follows:
- $ 10 for purchases under $ 80 before taxes
- FREE for any purchase of $ 80 or more before taxes
* Please note that some larger products require additional shipping costs. In this case, the costs will be indicated to you during the selection of the product on our website, before completing your transaction. Our team may also contact you directly before sending your order.
TRACKING AND TRACKING YOUR ORDER
When your order is shipped, you will receive a shipping confirmation email / text message including your package tracking number. Delivery times may vary depending on your postal code.
RETURN POLICY
We accept exchanges and refunds for a period of 10 days after receiving your package. Shipping and handling charges for returns are the responsibility of the customer. You can return or exchange merchandise free of charge by going to one of our two branches, in Saguenay and Quebec. We reserve the right to refuse the return of a product if it is not returned in its original condition.
We are not responsible for any packages lost or sent to the wrong return address. Any product damaged in transit cannot be exchanged or refunded.
REFUND POLICY
In case of breakage or error on the order, it will be our pleasure to allow you to return the goods at our expense as soon as possible. We may request a photo of the damaged product. Any request for reimbursement will be accepted if the merchandise is returned to us within a maximum of 10 days following the date of receipt of your package. We reserve the right to refuse the return of a product if it is not returned in its original condition. Once the merchandise is received at one of our branches, the refund will be made within 5 to 7 working days, by the same method of payment as the initial transaction.
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